How long does it take to get a furniture delivery ?
Orders usually ship out and leave our warehouse within 3-5 days. Transit time to any destination in the US is 7-10 business days. If you have your furniture shipped to the address other than your billing address (address where you receive your credit card statements), the shipping address must be on file with your credit card company. Before we ship such orders, we will contact you and your bank on the phone to confirm your information. Please make sure that your shipping address is on file with your credit card company it will expedite your delivery.
What does local (Free Shipping NYC-NJ) Shipping include?
We Offer Free Shipping in NYC and some parts of NJ ONLY, our drivers will deliver your furniture to the front door of your residence or garage. For liability purposes they do not take furniture up or down stairs inside the residence. They do not assemble furniture or take it out of it’s original factory packaging. We do not remove old furniture or move your existing furniture from one room to another. However, we offer delivery and assembly service, where drivers can bring the merchandise into your home and assemble it at an extra charge. For an installation quote, please call (877) 336-1144 . The installation quote will vary depending on what items you are interested in purchasing and must only be paid upon delivery.
Do you have a showroom?
No, we are an online furniture store and we sell direct from the manufacture to the end user. We have no high rent glitzy showroom, no large sales staff, and effective advertising - which means very little overhead. This lets us pass along to the customer a substantial savings.
Is there a local retail outlet or warehouse where I can see your furniture?
No there is not, that is the reason our prices are so affordable though. You might be able to view furniture we sell at your local retail furniture store (usually for much more money). We sell exclusively from our online website and our warehouse is for local customer pick-up & storage purposes only.
Where do you ship?
We Offer Fast And Free Shipping within Manhattan, Brooklyn, Queens, Bronx and some parts of Staten Island and NJ ONLY.
All Furniture USA ships everywhere within the 48 continental states of the United States, please contact us for a freight quote at 1-877-336-1144 x 2
Installation is available?
For an installation quote, please call 1-877-336-1144 . The installation quote will vary depending on what items you are interested in purchasing and must only be paid upon delivery. Please inspect all merchandise upon delivery before signing for it. We are not responsible for any damages made after it is signed for. Warranties, exchanges and returns do not include delivery.
How long does it take to get my furniture once I place an order?
Most of the furniture that we offer are stocked in our New York warehouse facility, and could be shipped out or picked up immediately. Some products are stocked in FL, IL, CA warehouses and will be shipped directly to the customer depending on your geographical location. For the Tri-State area (New York, New Jersey, Connecticut, Pennsylvania, Massachusetts) delivery can be as soon as next day to a maximum of one week.
For non-local customers, delivery is usually 7-14 days, unless you get notified otherwise.
How will I know when my furniture will be delivered?
Once we ship out your furniture, we will send you an e-mail with all the tracking details. You will be able to track your delivery online or contact the freight company over the phone. When the furniture arrives to the local terminal, you will be contacted for an appointment by shipping company ahead of time so that you can plan your schedule accordingly. They will call you a day prior the delivery to make an appointment. Please contact us if you for some reason have not receive shipping information.
Does your furniture require assembly?
Although many of our items are already assembled, some furniture may require assembly. Assembly is easy and any necessary tools and simple instructions are included. Items such as dressers, night stands, armories, sofas, loveseat, living room chairs, sectionals do come assembled. AllFurnitureUSA.com offers assembly service at extra cost, please contact us for quotes.
How good is furniture packed?
All of our furniture pieces are securely packed using foam, cardboard and shrink wrap as they travel directly from the factory. All orders will be professionally packaged and if needed, crated to ensure they arrive in the pristine new condition you desire.
What if my furniture arrives damaged?
This is highly unlikely. We take a very good care of packing and less then 3% of shipments got any damages. But in case of damage here is what you will need to do. When the freight company delivers your freight, you will need to inspect the outside packaging. If you notice any damages you will need to indicate that on a bill of lading. When you open the packaging, should you notice any damages or defects, please note the damages on the delivery report. We will ask you to email us a couple of digital pictures showing the damage, and we will work with you to resolve all issues until you are completely satisfied. We will either fix the damaged item at our expense, or send you a replacement part or the whole item. When the order leaves our warehouse, you will receive detailed instruction on how to accept delivery. Please make sure to provide correct e-mail address for your order.
What is your return policy?
If any part of the order is found to be damaged or defective within 24 hours of delivery, we will gladly exchange the damaged part. Please visit Shipping & Terms page for more detailed information.
Why is your furniture so inexpensive?
We sell direct from the importer to the end user. We have no showroom, no large sales staff - which means very little overhead. This we pass along to the customer in substantial savings!