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NY and NJ Shipping

We ship Bed frames, Sofas and other items that are in stock immediately. Items that are not in stock take 1-2 weeks for us to order. Storage beds and captain beds are made to order within 1-2 weeks. Shipping is FREE within Manhattan, Brooklyn, Queens, Bronx, Staten Island and some areas of NJ the FREE Shipping service includes only a curbside delivery. All other areas must email or call us for a freight quote.

Installation is available for some areas! For an installation quote, please call (718) 374-5065. The installation quote will vary depending on what items you are interested in purchasing and must only be paid upon delivery. Please inspect all merchandise upon delivery before signing for it. We are not responsible for any damages made after it is signed for. Warranties, exchanges and returns do not include delivery.

If due to arrangements of your home it is difficult to maneuver a piece of furniture in narrow halls, doorways, stairwells, etc,we cannot be responsible for damage to the furniture, floors, or walls. We cannot be held responsible if your order does not fit into your home. You cannot refuse or return your order for this reason. If you have purchased from us a special assembly package, all the furniture must be inspected immediately upon assembly completion for damage. Only at this time can a damage claim be filed.



Credit Card Orders

Please be advised we DO verify all information with your bank. If you give us billing information that does not match the banks records, we will call you and ask for the correct info. If you are shipping to somewhere other than your billing address, we will call the bank and see if you have that address listed with them as an alternate shipping address. If you do not, we will not ship. ALL INFORMATION PROVIDED BY YOU MUST MATCH THE BANKS RECORDS. Sometimes, your bank will not verify this information or they will be closed. When this happens, there WILL be a delay until everything matches in the system. This is for our safety as well as yours.


Return/Exchange & Cancellation Policy

Cancellation: We will not charge a fee on canceled orders that have not been processed! We normally process all orders within 24 hrs.
Once the order is placed with All Furniture USA , our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed All Furniture USA , and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, we don't accept order cancellations once the 24-hour window has passed. At the time an order is placed the customer receives a notification via e-mail describing all order details. It is the customer’s responsibility to verify that the information in this e-mail receipt is correct. We give you 24 hours to review your e-mail confirmation and reply with any discrepancies or changes at no charge. If the customer does not notify us of any changes within the 24-hour window All Furniture USA will proceed with ordering the merchandise from the manufacturer. Any cancellation of the order after this point will need to follow the Cancellation Policy as described below. Any exception to this Cancellation Policy will be solely at the discretion of All Furniture USA management. In the event that All Furniture USA management agrees to proceed with the cancellation of an order, the customer may be responsible for a cancellation or restocking fee of up to 20% of the purchase price as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to shipping@allfurnitureusa.com. Please note that only written requests for cancellation will be processed by All Furniture USA.

Return/Exchange: Merchandise purchased at www.allfurniture.ecrater.com may be returned within 7 days of delivery. A 25% restock fee will apply and you are responsible for shipping charges incurred for shipping the merchandise back. All returned products must be in original condition (not used and not installed, with all original packaging material included). Once an item has been assembled it is no longer returnable. As soon as we receive the goods back we will check to see that no parts are missing and then we will issue credit to your account. You must get a return authorization prior to shipping the goods back.

It is solely the responsibility of the customer to transport returned merchandise to the store. We can arrange a delivery service to pickup merchandise that needs to be returned or exchanged for an additional fee which is paid directly to the delivery service. For a quote, please call (718) 374-5065

If you are purchasing a product that has free shipping then actual shipping costs will also be deducted from your return amount.

Mattresses are not returnable once removed from plastic bag, . Mattresses that have never been removed from original bag can be returned up to 7 days after date of delivery. There is a 25% restocking fee that will apply for any new returned mattress.

All Storage beds, Captains beds, Chest of Drawers , Wardrobes, Closets and other special orders are not returnable because these items are custom made and warranties are not given on any special orders.

Due to variations in photography, monitors, and lighting, we cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.

Items not eligible for returns:
Custom orders ( i.e. products that are built to order or any item labeled non-returnable )
Special purchases, including: clearance items, inventory sales items, custom quotes, special discounts, etc.
Any item that has been assembled, installed, modified or used in any way.
Any item that is not in resalable condition.
Any item not accompanied by a Return Merchandise Authorization Number issued by All Furniture USA.
Any floor samples are final sales and cannot be exchanged or returned.

Claims

It is important that you inspect the furniture for damages upon delivery, if an item is found defective at this time, we will repair or replace it at no cost to you, If the damage is found after the delivery service leaves, we can still repair or replace that item but we will charge you for the delivery service.


For damages unnoticed at the time of delivery, we require that you notify us in writing and send us photographs via e-mail within 24 hours following the receipt of your order. If the damages are not promptly and fully noted and reported, we cannot cover your replacements free of charge. We will work with you to best remedy the situation at our discretion. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Customer satisfaction is our top priority.

We reserve the right to repair and/or replace items in question on a case by case scenario. PLEASE NOTE: if you do not contact us within 24 hours of delivery that a product is damaged or has missing pieces, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.

Due to variations in photography, monitors, and lighting, we cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.

Shipping - Truck Freight

Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc.

These products are too heavy/large to ship via the small package delivery services (e.g. DHL, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard DHL, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it\'s going).

The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at (718) 374-5065

If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

By ordering over the phone, or online, you agree to all of our policies stated.


For more information please call :

(718) 374-5065
Last Updated: 21 Sep 2017 19:11:57 PDT home  |  about  |  terms  |  contact
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